Mediators talk with disputants jointly and/or separately during courteous and relaxed sessions in neutral settings. During this process effective, satisfactory, and workable solutions can quickly emerge.

9 NORMS of Mediation

1. Disputes do not have to end in a win/lose situation. Conflict is best managed and solved by non-judgmental mediation.
2. In mediation, confidentiality is greater than it would be through litigation or in court.
3. Mediation is facilitative.
4. Mediators are impartial third parties with no vested interest in the outcome.
5. The mediator’s job is to listen and help facilitate the parties to work out solutions.
6. Clients are given time to voice their concerns.
7. Clients feel empowered and satisfied throughout the process.
8. Mediation is less time-consuming and helps prevent delaying tactics.
9. Mediation can be arranged within a shorter time frame.